Overall Satisfaction

How satisfied are you with the products and services that you receive from CARON?

How satisfied are you with the value you receive from CARON products and services?

Are CARON products and services becoming more or less important to your business?

Products

Overall, how satisfied are you with CARON products?

How satisfied are you with each of the following aspects of CARON's products?

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Product Lead-time
Product Pricing
Product Delivery
Product Quality

Services

Overall, how satisfied are you with CARON's Customer Service?

How satisfied are you with each of the following aspects of CARON's services?

  Excellent Good Average Poor Very Poor
Answering your calls quickly
Getting the right person to help you
Professionalism and courtesy
Resolving your issue(s)
Escalating issues when required

Sales

How satisfied are you with the quality of service provided by your Sales Representative?

How satisfied are you with each of the following aspects of CARON's Sales Representatives?
 

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Keeping in regular contact
Learning your business
Matching products to your needs

Business Relationship

Which of the reasons below had the most impact on your decision to do business with CARON?
(Check all that apply)

Cost
Quality
Functionality
Range of products and services
Reputation

Given your experiences with CARON, how likely would you be to:

  Very Likely Likely Uncertain Unlikely Very Unlikely
Continue to use existing products
Purchase additional products
Continue to use existing services
Purchase additional services
Recommend us to someone else

Comments

What are the most important things that CARON could do to improve the quality of the relationships that they have with you and your business associates?

Permission
 

We would like to share your comments on our website.

Yes, you may use my comments.

No, please keep my comments confidential.

End of Survey

THANK YOU!

CARON Enterprises, Inc.     2700 Mechanic Street    Lake City, PA 16423    USA
Phone: (814) 774-5658         Fax: (814) 774-2245    Email: caron@caron-inc.com